Privacy Policy

Last Updated: July 26, 2026

At Pilates Goddess Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy applies to our website, mobile application, booking platform, and related studio services. It explains the information we collect, how we use and share it, how long we retain it, and the choices available to you.

 
1. Information We Collect
We may collect the following information when you interact with our website or services:

Personal details such as your name, email address, phone number, and billing information
Information provided when booking classes, purchasing memberships, or contacting us
Usage data such as device type, browser information, and website activity
Preferences and communication history related to your studio experience
We may collect class attendance, booking history, membership information, fitness preferences, and wellness information that you voluntarily provide through your account, forms, or communications with us.
When you use our mobile application or booking platform, we may also collect device identifiers, operating-system information, app activity, crash data, diagnostics, and technical information needed to operate and improve the app.
We collect this information when you provide it directly, when you use our website, mobile application, or booking platform, or when it is collected automatically through cookies, analytics tools, device technologies, and service providers.

2. How We Use Your Information

We use your information to:

Provide and manage studio services, bookings, memberships, and payments
Operate and support our mobile application and booking platform
Create and manage client accounts
Process class reservations, memberships, purchases, and account changes
Communicate class reminders, updates, scheduling changes, and announcements
Send transactional notifications, push notifications, and marketing communications where permitted
Improve our website, mobile application, services, and client experience
Conduct internal analytics and operational research
Diagnose technical issues, prevent fraud, maintain security, and improve app performance
Personalize the client experience based on preferences and account activity
Comply with legal, security, and business requirements
We only use your information for purposes consistent with this Privacy Policy.

3. Third-Party Services & Payment Processing

We use trusted third-party service providers to operate our website, mobile application, booking platform, payments, communications, analytics, and related studio services. These providers may include:

Walla, our scheduling, account-management, communication, payment, and mobile-app technology provider
Payment processors
Website hosting and analytics providers
Email, SMS, and push-notification providers
Customer-support and operational service providers
These providers may process personal information on our behalf only as necessary to provide their services and are required to protect that information in accordance with applicable law and their contractual obligations.

We do not sell or trade your personal information.

4. Marketing Communications & SMS Consent
By providing your phone number or email address, you may receive:

Class reminders
Studio notifications
Promotions or event announcements
Message and data rates may apply. Message frequency may vary depending on your interactions with Pilates Goddess Studio. You may reply STOP at any time to opt out of SMS messages or HELP for additional assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance performance and user experience. You may disable cookies in your browser settings, though some features may not function as intended.

6. Mobile Application Data
When you use the Pilates Goddess Studio mobile application, we and our service providers may collect information necessary to operate the app, including account information, booking activity, purchases, device information, app usage, diagnostics, and crash data.

This information may be used to provide account access, manage reservations and memberships, process payments, deliver notifications, maintain security, troubleshoot technical issues, and improve app performance.

The mobile application may request access to certain device features only when necessary for an available function and subject to your device permissions. You may manage permissions through your device settings.

7. Data Security
We implement administrative, technical, and physical safeguards to help protect your personal information. While we strive to protect all data, no system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfill legal or contractual obligations, prevent fraud, resolve disputes, and enforce our agreements.

When information is no longer required, it will be deleted, anonymized, or securely archived. Certain records may be retained when required for legal, tax, accounting, security, fraud-prevention, or regulatory purposes.

9. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors.

10. Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.

To request deletion of your Pilates Goddess Studio account and associated personal information, please email:

[email protected]

Please include “Account Deletion Request” in the subject line and provide the email address associated with your account. We may request additional information to verify your identity.

After verifying the request, we will delete or anonymize the account and associated personal information, except for records we are required or permitted to retain for legal, tax, accounting, security, fraud-prevention, contractual, or regulatory purposes.

Deleting an account may result in the loss of account history, bookings, credits, memberships, and other information associated with the account.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date.

We are committed to protecting your privacy and providing a safe and secure experience at Pilates Goddess Studio. If you have questions about this Privacy Policy, our mobile application, our data practices, or an account-deletion request, please contact us at [email protected].

Your trust is important to us, and we are here to help.

Thank you for choosing Pilates Goddess Studio.

Terms & Conditions

Last Updated: December 30, 2025

Welcome to Pilates Goddess Studio. By accessing our website or using our services, you agree to the following Terms & Conditions. Please read them carefully.

 
1. Website & Service Use
To use our website or book services, you must be at least 18 years old or have permission from a parent or legal guardian. By using our site, you confirm that the information you provide is accurate and complete.

2. Accounts & Security
Some features may require creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.

3. Class Bookings & Studio Policies
Class bookings are subject to availability and must be made through our approved scheduling platform.
Certain memberships and packages may auto-renew on a recurring billing schedule.
No-show and late-cancel fees may apply according to our studio policies.
By booking, you agree to abide by all posted studio rules and policies.
Refund and expiration rules are outlined in our membership and pricing policies.

4. Health, Safety & Participation Acknowledgment
By participating in any class, program, or session, you acknowledge that:

physical activity involves inherent risks
you are voluntarily choosing to participate
you have consulted a physician regarding your ability to exercise
You agree to release Pilates Goddess Studio and its staff from liability for injuries arising from normal participation, except where prohibited by law.

Our services do not replace medical advice or treatment.

5. Intellectual Property
All content on this website, including text, graphics, images, logos, and branding, is the property of Pilates Goddess Studio and may not be reproduced, modified, or distributed without written permission.

6. Prohibited Conduct
You agree not to:

misuse the website or interfere with its function
engage in unlawful, abusive, or disruptive behavior
attempt to access systems or data without authorization
We reserve the right to deny service to individuals who violate these terms.

7. Payments, Refunds & Credits
All purchases, class packages, and memberships are non-refundable unless otherwise stated.
Expiration dates apply to all credits and packages.
Billing authorization remains active until canceled in accordance with our membership policy.
Please review our posted studio policies for full details.

8. Limitation of Liability
To the fullest extent permitted by law, Pilates Goddess Studio shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or services.

9. Governing Law
These Terms & Conditions are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

10. Media & Marketing Content (Optional Participation)
From time to time, studio photos or media may be captured for marketing purposes. If you prefer not to appear in any promotional content, please notify us in writing.

11. Updates to These Terms
We may modify these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of updated terms.

12. Contact Us
If you have questions about these Terms & Conditions, please contact us at:

📧 [email protected]

Using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.